Earlier this week I took my 2016 VW Jetta to Walker Automotive to have my spark plugs replaced. They finished the job by Tuesday afternoon and my vehicle was ready to be picked up. However, I only got about 10 minutes down the road when my car started overheating and smoking. I immediately called Walker's back, but they were closed so I left a message explaining what was going on. I thought I would be stuck for the night with a vehicle I couldn't drive! To my surprise, Eric called me back immediately and had a tow truck to pick the car up within an hour. The next day they realized that due to a freak and undetermined accident, the main hose to the radiator had somehow come off. They fixed the problem at no charge and I picked my vehicle up on Thursday problem free. Now, I don't know if the shop caused the overheating problem, but here's what I do know: as soon as I called about the problem, they immediately took care of it and fixed it. That is phenomenal customer service and great business! For this reason, I would definitely recommend Walker's Automotive!
Ken, Thank you for taking the time to leave this review. We strive to offer the best customer service and I am glad we were able to help you during this unexpected event. Look forward to working with you in the future. Eric Walker
- Walker Automotive