Walker Automotive
I’ve gone back and forth about leaving this review because I don’t like tearing down a local business. But after our experience with Walker’s Automotive, I do feel like an honest review is warranted. We took our 2018 Nissan Armada there for repairs and, unfortunately, what followed was weeks of frustration, conflicting explanations, and being told things about our vehicle that we later discovered simply were not true. I completely understand that vehicles can be difficult to diagnose. I don’t expect every mechanic to immediately know the answer, and I understand that sometimes a repair doesn’t go as planned. What I DO expect is honesty. If you don’t know what is wrong with my vehicle, tell me that. I can respect “I don’t know.” What I cannot respect is being given information that isn’t true and being strung along while trusting that what we were being told was accurate. After everything, we ultimately got our Armada back with the A/C not working and had to take it elsewhere. I’m happy to say we now have it back, the A/C is working, and the problems have finally been addressed. This review isn’t written out of anger or to humiliate anyone. I genuinely hope they take it as constructive criticism, because good communication and honesty with customers can make all the difference. We trusted Walker’s with our vehicle, our time, and our money. Unfortunately, after our experience, that trust is gone, and we will not be returning.