Walker Automotive
From the first contact with their customer service/appointment receptionist my wife and I both felt an ultra rare sense of ease & trust to the personalized conversation explaining and physically showing us all that they accomplished in a remarkably quick time frame. Everything they do is transparent right down to sending you photographs of what they are working on, which was refreshing in today’s world ! My nature is not one given to trusting any commercial business, they erased my doubts at every stage of the repair process. They were sensitive to my budget, especially here at Christmas time. They are beyond efficient with the degree of cutting edge technology they implement in the diagnostic phase, the parts acquisition stage & the actual replace repair process. The only accurate way I can describe their interaction with us is to say exceptional, painless & honest. An accurate comparison would have to be how you are treated by the staff at Disney (who are world renown for their treatment of their patrons). I would suggest Walker Automative to everyone for any issue with their vehicle. They have my trust and my business from here to the end! One last remark, observing multiple employees I was so impressed by the work climate. Being a retired administrator I noticed multiple times how everyone I observed was HAPPY to be at work. Anyone that owned or ran a business would be exceptionally proud to have their climate in your company. They have a cutting edge position that incorporates a mobile diagnostic department that can even remove the stress of getting your vehicle to them if your situation calls for it. The very young man that runs it is a generational addition who displays a super tenacious work ethic and also that “genuine warmth” you rarely see any longer especially in the field of higher level technology. The lead mechanic also exhibited every trait you want as a consumer. He was happy to share his superior knowledge of foreign automobiles as I ask him a plethora of questions involving purchasing a vehicle in the future (something that “made them zero money”). Bottom line I’d send my mother, my wife, my daughter there with a automative need and feel 100% that they would be treated exceptionally.
Dear Lance, thank you for the outstanding review! We are thrilled to hear about your exceptional experience at Walker Automotive. Providing personalized service and ensuring transparency are top priorities for us. We are delighted that our team exceeded your expectations. Your comparison to the Disney treatment warms our hearts! We appreciate your trust and recommendation. It's great to know our cheerful work environment left a positive impression. Please don't hesitate to reach out if you need any further assistance. Thank you again for choosing us!
- Walker Automotive